Experience

• Sep 2020 - Feb 2026

  Software Engineer 3

  Asurion Hong Kong Limited - ROHQ

  • Lead Developer (APAC/ANZ): Spearheaded the end-to-end architecture and development of high-traffic React and Node.js web applications, serving as the primary engineering point of contact for the APAC and ANZ regions.

  • AI & Agentic Engineering: Architected an Agentic AI-driven QA evaluation system that leverages MCP servers to perform sentiment analysis on chat transcripts. By automating the prediction of CSAT and NPS scores, the system streamlined support triaging and provided data-driven insights that directly improved customer satisfaction metrics.

  • B2B Product Launch: Directed the rapid prototyping and delivery of a B2B repair claims solution in Taiwan. Progressed from concept to a fully functional, secure web application handling logistics and tracking in just 3 months.

  • Talent Development: Actively participated in the hiring process by conducting technical interviews for engineering candidates. Managed and mentored interns, guiding them through project lifecycles and technical best practices.

  • Internal Developer Platform: Architected a shared Design System and Component Library. This standardized UI development across teams, resulting in a 300% reduction in turnaround time for new product ideas and features.

  • Legacy Migration: Led the strategic migration of a massive legacy JavaScript application to a modern, scalable React/TypeScript architecture. Established CI/CD pipelines and coding standards, achieving a 100% improvement in system performance.

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  Mar 2020 - Aug 2020

  Associate - Systems Development

  Willis Towers Watson Philippines

  • Two-Factor Authentication (2FA): Implemented 2FA for a pensions web portal, enhancing user security. Created a reusable library of security components and services.

  • Performance Improvement: Improved the performance of the pensions web portal by refactoring the front end, resulting in up to a 30% faster UI.

  • Workshops: Orchestrated interactive workshops on API design, front-end development concepts, and version control system (Git) for colleagues interested in programming.

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  Jan 2014 - Jan 2020

  Team Lead - Software Engineering

  Freelancer.com Philippines Inc.

  • GDPR Compliance: Orchestrated the Manila security team in navigating GDPR compliance by architecting a scalable system for erasing and anonymizing user data, mitigating financial and reputational risks.

  • Culture & Engagement: Fostered team cohesion and morale by managing internal company activities, including the organization and leadership of the office basketball and chess leagues.

  • Security Tools: Led a team in developing monitoring tools, reducing response time to security threats by up to 50%.

  • Agile Methodologies: Implemented agile methodologies, conducted code reviews, and facilitated quarterly performance reviews, resulting in a 30% increase in team productivity.

  • Hackathon Wins: Won two hackathons: (1) Wrote a Lexer and Parser that converts old in-house templates to AST, compiled by Twig. (2) Improved the employee funnel, projected to boost conversion rates.

  • Collaboration: Collaborated with cross-functional teams, including product teams and upper management, to address security concerns.

  • Training: Conducted training sessions as a subject-matter expert on PHP and JavaScript, enhancing the organization's collective knowledge Template-to-AST Lexer/Parser and optimizing the employee conversion funnel.

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  Nov 2012 - Dec 2013

  Full Stack Developer

  Eastvantage Business Solutions Inc.

  • Resource Planning Application: Updated, customized, and optimized a resource planning client application written in CakePHP. The application provided a user-friendly interface to OpenERP (Odoo) for Belgian field technicians, resulting in up to a 50% reduction in administrative tasks.

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  Sep 2011 - Nov 2012

  PHP Developer

  Relationhouse Inc.

  • Custom Modules and Themes: Developed custom modules and themes for Drupal and Symfony projects, including internet forums, e-commerce, and public-facing government portals.

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  Mar 2011 - Aug 2011

  Front End Developer

  Asiagate Networks Inc.

  • Web Interfaces: Designed and implemented web interfaces using PHP and JavaScript, seamlessly integrating with a Java back-end service to support internal operations for various Philippine government agencies. Delivered user-friendly solutions for report generation, content management, and accounting applications, enhancing productivity and efficiency across critical administrative workflows.

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  Sep 2010 - Mar 2011

  Junior Web Developer

  Logic Replacement

  • Development Stages: Participated in all stages of the development process, from drafting project proposals to post-deployment support for small-scale projects.

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  Mar 2010 - Sep 2010

  Web Application Developer

  Data Edge Corporation

  • Time and Attendance System: Refactored the time and attendance system, applying code and database optimization techniques resulting in a 70% reduction in payroll processing time.